Delivery Policy

Hand Delivery

All our flower products and cakes are always delivered by hand.
They will never be put in a box and thrown around the trunk of a van.
Because we put a lot of effort into ensuring the best quality of flowers and designs, we insist on delivering our flowers this way.
As of now, we hand deliver in Seoul, Gyeonggi-do and Incheon.

HAND-DELIVERY COST
Our hand delivery starts at $13USD for deliveries in Seoul. In order to simplify deliveries for our customers we have set a fixed rate for the three provinces that we deliver to,

– Seoul $13 USD
– Gyeonggi-Do $23 USD
– Incheon $23 USD

Box Delivery

Gifts that don’t include flowers or cakes can be delivered with our box delivery service. 
Orders received before 9:00 AM on a weekday  will typically arrive 1-2 workdays later.
We cannot guarantee the arrival day or time
– Box/Parcel couriers don’t operate on Sundays
– Monday deliveries have to be placed latest Friday


BOX DELIVERY COST
A box delivery is always $5 USD per standard box.
A box fits for example a snack box and a small teddy bear. For larger orders we may have to use several boxes or a larger type and the delivery fee will be adjusted accordingly.

Same-Day Delivery

We can usually send an order on the same day if we receive the order before 11:00AM (except Sunday).

If you would like to have your order delivered on the same day, we cannot guarantee the time of the day that it will arrive. It will usually arrive before 6PM but on busy days it might be later.

Our delivery partners plan their deliveries early in the morning. To make same-day deliveries possible, without charging extra, we allow the delivery person to follow the initial plan and squeeze in additional same-day orders where it fits the best.

Please discuss the details of same day deliveries with us via our Facebook page, email, phone, WhatsApp, WeChat, Kakao, Instagram or Twitter.

SAME DAY DELIVERY COST
We don’t charge extra for same day deliveries but note that only hand delivery is a valid option.

SAME-DAY DELIVERY ON SUNDAYS
We deliver on Sundays too, and even orders received on the same day. However, as the flower markets are closed on Sundays, we cannot get new fresh flowers. So in order to deliver flowers on a Sunday, we recommend you place your order the day before, Saturday, before 11 AM, as it will allow us to get the best flowers for your order.

RE-DELIVERY 

If we are not able to deliver your order, for example because of missing recipient details such as mobile number, apartment number or we simply can’t reach the recipient or enter the building, we would have to charge the delivery cost again in order to re-deliver your order.

Note! We do not refund an order that has already been out for delivery.

WEATHER

Weather can slow down our deliveries and even prevent our delivery staff in bringing out orders. It happens very rarely, but it does happen. We will always try to keep our customers informed about the situation if rain, snow, ice, etc have an influence on our delivery.

HOLIDAYS AND SPECIAL OCCASIONS

On certain holidays and special occasions such as Valentine’s Day, we have to make use of several delivery partners that plans their delivery routines independently from us. For the same reason, we cannot always align the requested delivery time slots to get your orders out on the requested time.