How do I place an order?
We have made a short video that demonstrates how to place an order on our webpage. See it here https://youtu.be/8JVaxey09vk
When will my order arrive?
It depends on which type of delivery you have selected, we offer two types of deliveries:
Hand delivery is delivered on the day and time slot of your choice. If you contact us on the day of delivery, we can usually give you a more accurate time of arrival.
Box delivery typically takes 1-2 days from the day we ship it from the store. We send your order a day before the day that you have selected on checkout so that it is likely to arrive on the selected day. Unfortunately, it is not possible to request a time slot for this type of delivery.
Do you delivery on Sundays and holidays?
Yes, we deliver on Sunday. However, orders made after 11:00AM may not be easy to fulfill. Please contact us if you want a delivery made in short notice.
Yes, we also deliver on holidays. On certain holidays flower deliveries are not possible, but we will let you know if you place an order that we won’t be able to fulfill.
Contact us via Facebook, phone, email, or messenger if you have questions. Delivery on Sundays and Holidays do not cost any extra money, but we can’t promise that we will be able to fulfill the request all the time. We will do our best to meet your needs.
How do I know when my order has been delivered?
After our delivery person finishes the delivery, she/he will confirm with us that the delivery has been made. The confirmation does not happen in real time because our delivery person may may be driving or unable to for various reasons, but it will happen shortly after the delivery has been. Then you will receive a confirmation email, which will include all of the information you filled out.
Where do you deliver to?
We deliver flowers and cakes to Seoul, Incheon and Gyeonggi-do.
All other products can be send by box all around Korea.
If you are in doubt about which area the person you want to send something to is, then just message us and ask us.
Do you take special requests?
Our florists love to make something special, so if you have a certain flower design in mind or saw a picture of something you would like to send, then don’t hesitate letting us know.
We can also customize snack baskets and boxes to a certain limit, but it takes time to find the right things and we might not always be able to get them from our typical suppliers which mean that the cost of a custom snack basket or box may change.
People often asks us if we can add a special product which is not available from our online shop. It could be a “Godiva” chocolate or a character stuffed toy. As long as you have purchased something else, then we can help you add other products to your order.
Please have in mind that we will charge 50% or at least 20$ to the cost of the extra items since we have to search for and obtain the items separately, and most importantly, pay local taxes.
How do I pay?
We provide three payment methods in our online webshop.
On check out, you can choose which one you would like to use.
Paypal is the recommended payment method for you who lives outside Korea. It accepts most international credit and debit cards.
2checkout (2CO) is another option which is recommended for you who lives in Korea and want to pay with a Korean credit or debit card.
Finally, we also accept local bank transfer, ie from any Korean bank to our Korean bank.
We do not accept Western Union or similar.
Can I send you something to your shop and have you guys deliver it for me?
Yes sure! But we require you to do a purchase for at least $100USD from our website.
If you are sending us something from outside Korea, please have in mind that customs may apply to your item, which you will also have to cover. Also have in mind that it takes time for items send from outside of Korea to arrive so make sure you send it early enough for us to prepare your delivery.
We don’t charge anything extra to send it along with a purchase for our website, unless the item is big, heavy or have an odd size that require special delivery.
Do you charge more on certain days like Valentine’s day and Christmas?
No, our flowers remain the same price throughout the year. We sometimes increase costs of certain products, but if you purchase something 2 months before the delivery date, there will be no extra fees added, unless you have chosen the wrong delivery location. So you can order flowers for Valentine’s Day 5 months before, and you will pay whatever cost is listed on the website at the time of your purchase. We however may not be able to fulfill your order if you order on the same day as the delivery day on our really busy days, since it takes time to prepare and deliver flower orders in South Korea.No.